Job Description
Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.
We invite qualified applicants for the position of Deputy Manager-Operations at one of our clients VFS Global Services Pvt. Ltd.
Purpose of the role
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
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To ensure implementation of new process roll outs or changes.
Job Requirements
Education:- Master's Degree or Bachelor's Degree from reputable universities .
Experience: 2-4 years of experience in customer service or Hospitality industry.
Salary:-Negotiable and attractive
Required: 01 ( One )
Place of Work: Addis Ababa
Duties and Responsibilities
Manage all day to day activities (Administrative and functional conducted at the Visa Application Center which involves:
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
Ensure regular Error Monitoring:-to monitor track and reduce the number of errors every month, within acceptable limits
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/processes, required to be complied with, from an organizational & ISO perspective.
Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards
Ensure no penalties are incurred and monitor, track and maintain internal errors.
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
Provide assistance to staff when needed and handle applicant/customer escalations
Liaise with various support functions to handle team related queries
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
Manage VAC productivity and VAC security (Physical & data)
Mentor the team on a regular basis, thereby ensuring a successor is created for the position-assist Manager/Unit Manager in Succession planning
Skills & Competencies
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills.
Operational Competencies
Functional Competencies
Good Communication skills in English [Verbal & Written]
Quality & Service Orientation
Customer Orientation
Teamwork & Collaboration
Good team player
Diversity Sensitivity
Problem solving & Multitasking skills
Personal & Professional Development
Interpersonal Skills
Delivering Results
Self-Motivated and Self-Directed
Communication
Conflict Management skills
Networking
Time Management
Leadership
Planning, Organizing, Motivating, Directing and Controlling
Language Requirements
How To Apply
Those who are qualified can attach their application letter & CV via email: info@jobsinethiopia.net by clearly marking the job title on the subject line: “Deputy Manager – French Speaker”
Efficient Professionals are invited to apply within 7 days after advertisement.
Only short listed candidates will be contacted.
Equal employment declaration
VFS Global is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, citizenship, veteran status, or any other characteristic protected by applicable laws.
This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination. Employment decisions are based solely on qualifications, merit, and business needs.
We are dedicated to creating an environment where all individuals feel respected, valued, and empowered to contribute to our success.
