FIELD APPLICATION SPECIALIST (FAS)

Job Description

Retina Pharmaceuticals is a leading healthcare and medical diagnostics distributor in Ethiopia, committed to operational excellence, regulatory integrity, and delivering cutting-edge laboratory and pharmaceutical solutions. We are seeking a highly motivated, results-driven, and qualified professional to join our dynamic team.

Position Title:

Field Application Specialist (FAS)

# of position

3 (For Genomics, For Molecular tests and for clinical chemistry and immunoassay)

Reports To:

Field Service Manager / Technical Service Director

Employment Type / Salary:

Full-Time | Negotiable

1. JOB PURPOSE

Provide clinical reagent application support, protocol validation, laboratory staff training, and assay troubleshooting for advanced diagnostic equipment installed at client laboratories.

1. KEY RESPONSIBILITIES

• Application Support & Training: Conduct technical, hands-on customer training for diagnostic reagent systems, automated analyzers, and software platforms.

• Assay Optimization: Perform instrument assay validation, calibration, lot-to-lot verification, and Quality Control (QC) setup across client facilities.

• Troubleshooting: Rapidly resolve analytical, reagent, and application challenges reported by laboratory staff.

• Client Retention & Support: Deliver continuous technical support to maximize client satisfaction and clinical testing throughput.

• Collaboration & Product Demonstrations: Work closely with Field Service Engineers (FSE) during system installation/optimization and perform application capability demonstrations during product evaluations.

Job Requirements

• Education: MSC or Bachelor’s Degree in Medical Laboratory Science (BMLS), Medical Technology, or Biotechnology.

• Experience: Minimum 3–5 years of clinical laboratory experience or technical application support role.

• Core Competencies: Expertise in PCR or Molecular testing/ NGS (Genomics)/Serum work area (Chemistry/Electrolyte/Immunoassay)    clinical diagnostic assays & reagents, instrument calibration, QC protocol setups, analytical troubleshooting, and clinical customer training.

How To Apply

Interested and qualified candidates are invited to submit their application package, including a cover letter, updated Curriculum Vitae (CV), and relevant educational/work credentials.

• Submission Email: job1@retina-pharma.com
• Email Subject Format: Position – First Name Second Name
   (Example: Field Application Specialist (FAS) – Abebe Bekele)

• Attachments Required: Updated Curriculum Vitae (CV) & Formal Application Letter.