Field System Support /FSS/

Job Description

. Provide hands-on support to Area Sales Manager, Company Sales Representative and Key Distributions during field operations.

. Train sales staff on using the SFA mobile app and dashboards.

. Troubleshoot mobile device issues, application errors, syncing failures, and login challenges.

. Validate route structure, customers lists, GPS tagging, and daily task execution.

. Ensure compliance with daily usage standards (check-in/out, coverage, order capture).

. Collect feedback from the field and submit insights to the SFA core team.

. Monitor usage KPIs and support performance improvement.

. Support user acceptance tests (UAT) for new feature or updates.

. Document field issues and track resoulution with backend/system admin team.

Job Requirements

Education

BA Degree in Marketing or Related Fields .

Experience

A Minimum of 1 year relevant work experience.

How To Apply

Qualified and interested applicants who meet the above requirements are invited to submit their applications through the Ethiojobs application system.