Front Desk Receptionist

Job Description

Position Overview

We are looking for a professional, welcoming, and well-organized Front Desk Receptionist to join our team. The successful candidate will serve as the first point of contact for visitors, clients, and business partners while ensuring smooth front-office operations and administrative support.

Key Duties & Responsibilities

• Welcome and assist visitors, clients, and business partners professionally.
• Answer, screen, and direct incoming phone calls and inquiries.
• Manage front-desk activities and maintain a professional reception area.
• Receive, sort, and distribute incoming correspondence and documents.
• Coordinate appointments, meetings, and visitor schedules.
• Provide general administrative and clerical support to different departments.
• Maintain visitor records and ensure proper communication flow.
• Handle inquiries and direct them to the appropriate personnel.
• Support daily office coordination and other administrative tasks as assigned.

Qualifications & Requirements

• Education: Junior or recent Bachelor’s degree graduate in Sales and Marketing, Business Administration, Management, or a related field. (Preferably female).
• Language Proficiency: Fluent in both Amharic and English, with excellent verbal and written communication skills.
• Technical Skills: Basic computer literacy, including Microsoft Word, Excel, and email communication.
• Experience: Previous experience in reception, customer service, or office administration is an added advantage.
• Personal Attributes & Soft Skills:
  • Excellent interpersonal and customer service skills.
  • Presentable, professional, and well-groomed with a friendly, approachable, and welcoming personality.
  • Strong organizational and time-management skills.
  • Proactive, responsible, and detail-oriented.
  • Ability to multitask, prioritize tasks, and work under minimal supervision.