Job Description
About AddisFly:
AddisFly is a dynamic travel agency based in Addis Ababa, offering global flight booking, visa consulting, and customized tour packages. As an IATA-accredited agency, we combine trusted offline services with powerful online tools to create a seamless travel experience for both individual and corporate travelers.
Role Overview
We are seeking an experienced Human Resources Manager to lead and manage all HR functions of our travel agency. The role supports a multi-segment operation serving walk-in customers, labor travel clients, non-IATA agents, and corporate accounts, while ensuring workforce readiness to meet airline service, compliance, and operational standards. The HR Manager will align people strategy with business growth, service quality, and regulatory requirements.
Job Requirements
Education:
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Experience:
Minimum 5 years of HR experience (service industry or travel sector preferred)
Experience supporting multi-functional teams (sales, operations, customer service)
Quantity Required: 1
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time
Department: Human Resources / Administration
Duties and Responsibilities
Plan and manage recruitment, onboarding, and manpower planning across sales, operations, documentation, and airline-facing roles
Develop HR policies, SOPs, and performance systems aligned with travel agency and airline operational needs
Support staffing requirements for labor travel operations, corporate accounts, non-IATA coordination, and walk-in service teams
Oversee performance management, appraisals, training, and staff development programs
Ensure compliance with Ethiopian labor law and internal governance standards
Coordinate with department heads to support service quality, customer experience, and operational efficiency
Skills & Competencies
Strong knowledge of Ethiopian labor law and HR best practices
Excellent communication, leadership, and organizational skills
How to Apply:
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