Job Description
Patchee Food Manufacturing PLC is looking for a motivated, customer-focused, and results-oriented Key Account Officer to join our team.
Job Summary
The Key Account Officer will be responsible for managing and developing relationships with the company's most important customers. The position focuses on customer satisfaction and retention, sales and revenue growth, business development, and building strong, long-term relationships with key clients.
Advertisement
Key Responsibilities
Manage and maintain strong, long-term relationships with key clients.
Serve as the primary point of contact for assigned key accounts.
Understand customer needs, expectations, and business requirements.
Manage assigned accounts and monitor account performance
Identify opportunities to increase sales and revenue from existing key accounts.
Develop opportunities for upselling, cross-selling, and account expansion
Maintain high levels of customer satisfaction and customer retention.
Identify and develop new business opportunities and potential key customers
Negotiate with clients and support mutually beneficial business agreements.
Handle customer complaints and account-related issues and ensure timely resolution.
Coordinate with sales, production, logistics, finance, customer service, and other internal teams to meet customer requirements.
Follow up on customer orders, deliveries, payments, and other account-related matters.
Prepare regular reports on sales, account performance, customer activities, and revenue.
Analyze customer and sales data to identify trends, opportunities, and potential risks.
Develop account plans and contribute to strategic sales and business development initiatives.
Monitor market trends, customer preferences, competitor activities, and industry developments.
Provide relevant market intelligence and recommendations to management.
Achieve assigned sales, revenue, customer retention, and business development targets.
Key Skills and Competencies
Strong relationship management skills
Excellent communication and negotiation skills
Sales and business development skills
Strong customer service and interpersonal skills
Analytical and problem-solving skills
Good time management and organizational skills
Strong presentation skills
Ability to build and maintain professional relationships
Ability to work independently and as part of a team
Target-oriented, proactive, and results-driven attitude
Good understanding of sales, marketing, and customer relationship management
Job Requirements
Qualifications and Experience
Bachelor's degree in marketing, Business Administration, Sales, Management, or a related field.
Relevant experience in Key Account Management, Sales, Marketing, Business Development, or Customer Relationship Management is preferred.
Experience in the FMCG or food manufacturing industry is an advantage.
3-5 years working experiences
How To Apply
Interested and qualified candidates are invited to submit their updated CV and application letter to: hr.patchee@atomicmail.io
Please ensure you mention “Key Account Officer” in the subject line of your email.
Application Deadline: 15 days
Only shortlisted candidates will be contacted.
Patchee Food Manufacturing PLC
Building strong customer relationships and driving sustainable business growth.
