Receptionist/Cashier

Job Description

LOTUS MATERNAL AND CHILD HEALTH CENTER

Position: Receptionist/Cashier

vaccant position: 3

Application Deadline: November 8, 2026

About the Position

LOTUS Maternal and Child Health Center invites qualified, competent, and service-oriented candidates to apply for the position of Receptionist/Cashier.

The successful candidate will be responsible for providing professional reception services, handling patient payments accurately, and ensuring a welcoming and efficient experience for patients and visitors. The candidate is also expected to collaborate effectively with clinical and administrative departments to support smooth patient flow and quality service delivery.

Job Requirements

Educational Qualification

• Diploma or Degree, preferably in Accounting or Social Science fields.

Work Experience

• Diploma holders: A minimum of two (2) years of relevant work experience as a Receptionist/Cashier.

• Degree holders: A minimum of one (1) year of relevant work experience as a Receptionist/Cashier.

• Experience working in health care sector or hospitality industry is advantageous.

Required Skills and Competencies

• Basic computer skills, including proficiency in Microsoft Word and Excel is mandatory.

• Strong communication and interpersonal skills.

• Excellent customer service and patient-handling skills.

• Honesty, accuracy, attention to detail, and a strong sense of responsibility.

• Ability to handle cash transactions accurately and maintain proper financial records. Experience using cash register and point-of-sale software, such as Maraki is advantegous.

• Professional appearance and a courteous, welcoming attitude toward patients and visitors.

• Ability to work effectively under pressure and as part of a team.

• Ability to work collaboratively with clinical departments and other administrative teams to ensure smooth patient flow and efficient service delivery.

• Ability to maintain patient confidentiality and comply with organizational policies and procedures.

Language Proficiency

• Proficiency in both Amharic and English is mandatory.

• Knowledge of additional local and international languages is advantageous.

Key Responsibilities

• Welcome and assist patients and visitors in a professional, courteous, and respectful manner.

• Register patients and provide relevant information regarding services and procedures.

• Receive payments for services, issue receipts, and ensure accurate cash handling.

• Operate cash registers and relevant point-of-sale or payment software.

• Maintain accurate records of daily transactions and reconcile cash collections in accordance with established procedures.

• Direct patients to the appropriate clinical and administrative departments.

• Coordinate with clinical teams and other departments to facilitate efficient patient flow and service delivery.

• Respond to patient inquiries professionally and refer complex concerns to the appropriate personnel.

• Maintain confidentiality and safeguard patient and financial information.

• Perform other related duties as assigned by the immediate supervisor.

How To Apply

Interested and qualified applicants are invited to submit their updated CV, application letter, and copies of relevant educational and work experience documents via email: lotusmchhr@gmail.com or at LOTUS Maternal and Child Health Center, Haile Garment Roundabout, in front of Commercial Bank of Ethiopia Addis Ababa.

Only applicants who meet the stated qualifications and experience requirements will be considered.