Technical Manager- Hawassa Wholesale

Job Description

Job Summary

Under the direction of the Area Program Manager, the Technical Manager – Hawassa Wholesale is responsible for achieving sales KPIs and contributing to the overall growth and success of MSIE’s social marketing business program. The role serves as a key link between MSIE and customers in the assigned region, with the goal of increasing the visibility and awareness of the company’s pharmaceutical and clinical medical products and maximizing sales growth. The Technical Manager is also responsible for overseeing the implementation of marketing activities and promoting MSIE brands within the assigned sales region.

Key Responsibilities

Building Business Opportunities

• Assess clients’ needs and present the value proposition of available products using social marketing techniques.
• Promote and sell MSIE products and services to potential customers.
• Develop and implement sales strategies to achieve targets and objectives set by the department.
• Conduct market assessments to stay updated on the social marketing industry, competitors’ activities, and customer preferences.
• Negotiate and close sales deals, ensuring all MSIE basket products are delivered on a timely basis.
• Focus sales efforts by studying existing and new potential customers.

Maintaining Business Relationships

• Build and maintain strong relationships with customers, ensuring their product needs are met according to agreed timelines and route plans.
• Provide product information and deliver product samples.
• Submit collected orders by referring to price lists and product basket situations.
• Work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.
• Collect customer complaints and submit them to the line manager for further investigation and resolution.
• Implement solutions provided by the line manager by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Ensure that all customers, including wholesalers, pharmacies, drug stores, rural drug vendors, and clinics, have legally certified licenses and stamps.
• Monitor and ensure the delivery of products to respective MSI ETHIOPIA REPRODUCTIVE CHOICES networked clinics and customers, and promptly report any difficulties.
• Achieve monthly, quarterly, and yearly targets assigned by the department.

Documentation and Reporting

• Maintain accurate records of sales transactions and customer information using sales-tracking technologies.
• Keep the line manager informed by submitting activity and performance reports, including daily call reports, weekly work plans, and monthly and annual territory analyses, to support follow-up on agreed targets.
• Provide historical customer records by maintaining records of area and customer sales.

Learning and Professional Development

• Stay up to date on product knowledge, features, and benefits to effectively communicate the value proposition to customers.
• Monitor competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and other relevant activities.
• Monitor and analyze data and market conditions to identify competitive advantages.
• Pursue continuous learning and professional development and stay up to date with the latest medical data.
• Maintain professional and technical knowledge by attending educational workshops, training sessions, and capacity-building activities organized by MSI ETHIOPIA REPRODUCTIVE CHOICES.

Other Responsibilities

• Contribute to team efforts by accomplishing related tasks as needed.
• Perform other relevant duties assigned by the supervisor.

Requirements and Qualifications

Educational Qualification

• Bachelor of Science degree in Pharmacy with at least 2 years of pharmaceutical sales experience; or
• Diploma/Level 4 (10+4) in Pharmacy (Druggist) with at least 4 years of pharmaceutical sales experience.

Desirable Experience

• Pharmaceutical sales and promotion.
• Medical supplies sales and promotion.

Required Skills, Attitudes, and Attributes

• Proven work experience as a pharmaceutical representative or in medical sales.
• Familiarity with databases, statistics, product lines, and the latest medical issues.
• Knowledge of Microsoft Office.
• Excellent communication, negotiation, and sales skills.
• Highly motivated and target-driven, with a proven track record in sales.
• Strong organizational and time-management skills.
• Passionate defender of women’s sexual and reproductive health rights.