Job Description
About Romina PLC and Koba Patisserie and Bakery
Romina PLC was founded in 1973 by Girma Taye, has grown from a small restaurant in Arat Kilo into a diversified group with a strong presence in hospitality, trading, coffee exporting, and product distribution. As part of its expansion, Romina PLC proudly operates Jaquar World Ethiopia, the exclusive Ethiopian business unit of the globally recognized Jaquar Group.
KOBA Patisserie & Bakery, as a core business unit of Romina PLC, has developed a significant retail and operational footprint in Addis Ababa. KOBA operates across multiple strategic locations in Addis Ababa. The branch outlets are Koba Atlas, Koba Sanford, Koba 4 Kilo, and Koba Peacock.
Romina Restaurant
Romina restaurant is a landmark since 1973, it is known for its warm atmosphere, exceptional service, and a menu that blends authentic Ethiopian flavors with international favorites.
About the Job
The Branch Manager is the operational lead responsible for the overall success of the branch, serving as the critical bridge between back-of-house (kitchen/production) and the customer experience (front of the house). This role focuses on the efficient daily management of branch operations, enhancing service quality through on-the-job training, achieving business targets (top-line sales budget), and fostering a collaborative environment with supportive teams.
Main Job Functions
- Prepare staff schedules and maintain a productive, engaged workforce.
- Act as the primary liaison between the Branch Service Team and the Kitchen/Production department.
- Ensure opening and closing procedures are executed efficiently without disruption.
- Monitor daily operational workflows to ensure efficiency, reduce waste, and optimize overall productivity.
- Ensure operational tasks are implemented in line with the company Standard Operating Procedures (SOPs).
- Ensure regulatory compliance with health, safety, and sanitation regulations.
- Actively lead, motivate, and manage the service team members to ensure a cohesive and high-performing unit.
- Design and implement consistent on-the-job training (coaching) programs to elevate the service skills of all team members.
- Establish clear performance expectations and provide regular feedback to foster a culture of professional growth and accountability.
- Ensure all customers receive exceptional and consistent service.
- Maintain complete product knowledge and ensure all team members can confidently answer customer questions.
- Proactively monitor customer satisfaction levels and resolve service complaints or issues with professionalism and speed.
- Utilize customer feedback to excel service delivery and improve the overall guest experience.
- Take full ownership of the branch’s top-line sales budget; track daily progress against targets and implement tactical adjustments if results deviate from the plan.
- Identify opportunities to drive revenue and control costs, ensuring the branch remains profitable and aligned with business unit goals.
- Perform marketing initiatives in collaboration with marketing team to attract and retain customers.
- Conduct performance reviews and provide ongoing feedback and training.
- Maintain open, transparent communication channels to ensure production timelines meet branch service needs.
- Work collaboratively with supportive teams to ensure the branch is fully staffed, equipped, and supported to meet business demands.
- Prepare and submit accurate periodic reports (daily/weekly/monthly) on sales, service performance, and staff productivity to the Operations Manager.
- Perform any other relevant tasks delegated from the Operations Manager.
Job Requirements
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
- Professional certifications in leadership or operations management are an advantage.
- Core Competencies
- Leadership and Team Management
- Customer Service Excellence
- Financial and Business Acumen
- Sales and Performance Management
- Communication and Problem Solving
- Decision Making and Accountability
- Operational Planning and Organization
Success Profile
A successful Branch Manager delivers strong business results by leading people effectively, maintaining operational excellence, providing outstanding customer service, and driving continuous improvement across all branch activities.
How To Apply
You can apply via Ethio Jobs with CV.
