Customer Service Executive II

Job Description

• Customer Service Executive II

Responsible for managing customer orders, coordinating sample and bulk production activities, and serving as the key link between customers and internal departments. Ensures timely order execution, effective customer communication, production follow-up, fabric and sample development coordination, and on-time delivery while maintaining high customer satisfaction and supporting business objectives.

• Bachelor's Degree in Business Management, Supply Chain Management, Marketing, Textile Engineering, Garment Manufacturing, or a related field.
• Minimum 3 -4 years of relevant experience in customer service, merchandising, supply chain, apparel manufacturing, or a related area.
• Strong communication and customer relationship management skills.
• Good understanding of garment production processes, sample development, and order management.
• Ability to coordinate with cross-functional teams and manage multiple priorities.
• Proficient in Microsoft Office and ERP/M3 systems.
• Strong problem-solving, analytical, and organizational skills.
• Good command of written and spoken English.
• Customer-focused mindset with the ability to work under pressure and meet deadlines.

TAL Garments Manufacturing PLC is pleased to announce external vacancies for the following positions and welcomes applications from capable, committed, and motivated candidates. All interested candidates who meet the above requirements are invited to submit a non-returnable comprehensive CV and copies of credentials to the Human Capital Management Department at Hawassa Industrial Park, Shed #21, or via email at adugnateshome@talapparel.com. For inquiries, please call 046-212-24-89. All positions are based in Hawassa. The application deadline is November 10, 2026. TAL Garments Manufacturing PLC is an equal opportunity employer.