CUSTOMER SERVICE OFFICER I

Job Description

Reports to: Branch Manager

Department / Branch: Branch Office

Number Required:2 (Two)

Duty Stations:1 for Kirkos Branch (Addis Ababa)
1 for Gimbichu Branch (Oromia Region)

About the Job

The Customer Service Officer I (CSO I) is the frontline representative responsible for daily cash transactions, receiving and paying cash, basic client inquiries, and providing operational and administrative support for the loan and savings cycle. This role focuses on cash receiving, payment processing, and accurate transaction posting to the Core Banking System (CBS).

Key Responsibilities

• Teller, Cash Operations & CBS Posting: Receive daily checks, deposits, and loan repayments from customers; enter transactions into the system accurately and issue system-generated receipts or manual CRVs.
• Cash Handling & Verification: Examine checks for endorsements, signatures, dates, and legality; verify currency authenticity; ensure all cash requests and payments are properly authorized and supported by valid documentation.
• Daily Reconciliation & Vault Management: Maintain daily cash balances, reconcile daily cash drawers against the "Daily Cash Position" report, monitor vault balances, and perform end-of-day cash counting and work summary sign-offs with the branch accountant.
• Disbursements & Banking Operations: Effect payments for loan disbursements, savings withdrawals, and petty cash; deliver checks or transfer letters to partner banks, collect bank statements, and deposit daily collected cash into the bank at the end of each day.
• Savings Mobilization & Account Opening: Explain savings products (mandatory vs. voluntary) to walk-in clients; open new accounts and issue passbooks while verifying complete KYC documentation (ID, photos) in the system.
• Loan Processing Support & Document Safeguarding: Distribute loan application forms and assist clients with completion; verify required file attachments (business licenses, spouse consent); prepare document handovers; and safeguard collateral documents and check handovers in the vault.

• Bachelor's Degree or Diploma / TVET Level IV in Banking, Finance, Accounting, Microfinance, Business Administration, or a related field.
• Relevant experience 5 years for diploma holder as a Teller, Customer Service Officer, or Cashier within microfinance institutions or commercial banking environments is preferred and 0 years for BA holder.
• Hands-on experience in cash handling, vault management, and entering financial transactions into Core Banking Systems (CBS).

Required Skills & Competencies:

• High degree of accuracy in numerical calculations, cash counting, and transaction posting.
• Strong understanding of KYC requirements, check verification, and currency authenticity checks.
• Excellent customer service, communication, and interpersonal skills.
• Integrity, confidentiality, and ability to reconcile daily accounts accurately.

Interested applicants who meet the above requirements can submit their application letter updated Cv and Credentials in pdf format by clearly starting the position that you are applying for through the application link https://docs.google.com/forms/d/e/1FAIpQLSdr4ORemot9FAYyfG6akZj0QgEVkc-_R5MXzBVIf0Zue3RK4A/viewform?usp=dialog or deliver in person within 10 working days starting from November 5, 2026 to our Head Office located at Hayahulet (22), around Golagol Tower area or on the way from Hayahulet to Bole Road behind KB Mall, or send via post to P.O. Box 10689, no later than November 16, 2026.

For additional information, please contact us at Tel. No.: 011-5-578442 (HR & Administration Department).