IT Support & Systems Technician

Job Description

IT Support & Systems Technician

Job Type: Full-Time

Experience Level: Fresh Graduate to 2 Years of Experience
Location: Hayahulet Mazoria
Reports To: HR Manager and IT Manager

About the Role

We are looking for a motivated and hands-on IT Support & Systems Technician to join our team. This position is suitable for a fresh graduate or an IT professional with no more than two years of relevant experience who is eager to develop practical skills across IT support, networking, security systems, and technology infrastructure.

The successful candidate should be comfortable working directly with users and physically installing, configuring, troubleshooting, and maintaining IT and low-voltage systems.

Key Responsibilities

• Provide first-level IT technical support to staff and assigned client’s office.
• Diagnose and resolve hardware, software, operating system, printer, connectivity, and general IT issues.
• Install, configure, maintain, and troubleshoot computer networks, including LAN cabling, switches, routers, and related equipment.
• Install, configure, address, test, and troubleshoot fire alarm systems.
• Install, configure, test, and troubleshoot CCTV camera and surveillance systems.
• Install and configure access control/door access systems.
• Install, configure, and troubleshoot intercom systems.
• Install, configure, and maintain PABX/IP-PBX telephone systems.
• Perform system testing, preventive maintenance, fault finding, and basic documentation.
• Assist with IT equipment setup, relocation, upgrades, and user onboarding.
• Maintain accurate records of installed equipment, configurations, and service activities.
• Follow technical procedures and safety requirements when working with electrical, network, security, and communication systems.
• Communicate professionally with customers, employees, and other technical personnel.
• Be available to provide periodic on-site IT support services, including sitting at an assigned office for half-day or full-day support on designated dates, according to the service schedule.

Required Technical Skills

Candidates should have practical knowledge or training in several of the following areas:

IT Support & Troubleshooting

• Windows and basic desktop operating systems
• Computer hardware and peripherals
• Software installation and configuration
• Printer and peripheral troubleshooting
• Basic user account and system administration
• General IT troubleshooting and problem-solving

Networking

• LAN installation and configuration
• Network cabling and termination
• Switches, routers, Wi-Fi, and basic network configuration
• TCP/IP and basic network troubleshooting
• Basic network testing and fault diagnosis

Security & Communication Systems

• Fire Alarm System addressing, installation, configuration, and troubleshooting
• CCTV camera installation, configuration, and troubleshooting
• Access door/access control system installation and configuration
• Intercom system installation and configuration
• PABX/IP-PBX installation, configuration, and troubleshooting

Additional Skills — Plus

Knowledge or experience in the following will be considered an advantage:

• Programming or scripting languages such as Python, JavaScript, PHP, or similar
• AI-assisted development and productivity tools, including Claude Code
• GitHub and basic Git workflows
• Vercel and modern web deployment environments
• cPanel
• Web hosting environments, domains, DNS, SSL, and website deployment
• Basic website development and maintenance
• Linux/server administration
• Cloud services and web-based applications

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.
• Fresh graduates are strongly encouraged to apply.
• Candidates with 0–2 years of relevant work experience are preferred.
• Practical technical skills, internships, academic projects, or hands-on personal projects will be considered valuable.
• Relevant technical certifications are an advantage.

What We Offer

• Practical exposure to a broad range of IT and technology systems.
• Opportunity to work with networking, security, communication, and web technologies.
• Hands-on learning and professional development.
• Opportunity to develop skills in modern programming, AI-assisted development, and cloud/web technologies.
• A growth-oriented environment for an early-career IT professional.

Personal Requirements

The ideal candidate should be:

• Hands-on and technically curious.
• A strong problem solver with good troubleshooting skills.
• Willing to learn new technologies and systems.
• Able to work independently and as part of a team.
• Professional, reliable, punctual, and customer-focused.
• Comfortable working on-site and performing physical installation and maintenance work.
• Able to communicate clearly with both technical and non-technical users.
• Flexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments.
• Willing to travel to client or project locations when required.

How to Apply

Interested candidates should submit their CV/resume highlighting their education, technical skills, internships, projects, certifications, and any practical IT experience.

Application Deadline: August 19, 2026
Email/Application Method: Send Email to recruitment@hexagonview.com

Subject: Application — IT Support & Systems Technician