Job Description
Receptionist / Front Desk Officer
Salary: Negotiable and attractive
Registration: Aug 03,2026- Aug 13, 2026
Location: Addis Ababa
Reports To: HR Manager
Number of People Required: 1
Key responsibilities
ü Greets warmly and assist visitors, clients and customers upon arrival
ü Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible
ü Answer phones from prospective customer and guest, taking messages and delivering same to concerns
ü Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person
ü Handle client complies in consolation or connecting them with concerned managers as urgently as possible
ü Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received
ü Manage and route incoming calls to the appropriate personnel
ü Effectively communicates information to guest and internal staff
ü Handles inquire and provide information about the organization’s service
ü Ensures proper sign-in procedures for visitors and issue victors’ badges
ü Direct victors to the relevant person or département
ü Provides excellent customer service, addressing inquires and concern
ü Maintain a professional and friendly manner at all times
ü Maintains accurate and Up To Date record of visitors logs calls and appointments
ü Contribute to the organizational and maintenance of officer filling system
ü Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors
ü Makes appointment for staff and reminding them of approaching appointments
ü Ensure urgent message are followed up accordingly by the staff member concerned
ü Makes official phone calls on behalf of executive members and senior managers
ü Maintains an attractive, pleasant neat front desk area
ü Update staff contacts sheet on any changers as requires
ü Assist with administrative and clerical tasks as needed
ü Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance
ü Prepare periodic reports and submitted to immediate supervisor
ü Perform other similar activities as signed by her/his immediate Supervisor
Job Requirements
Qualification: Bachelor's degree in Business Administration, Management, Marketing, or a related field of study
Minimum of 2–3 years of experience in reception, customer service, or administrative support roles.
How To Apply
Submit your application via email to: realityhrgs@gmail.com
Or apply in person at:
- Reality Plaza Building, 6th Floor
HRGS Department Office
Near Bole Brass, close to You Go City Church
Addis Ababa
- For Further Information
- Telephone: 011 666 3336 / 0950 253 532
