Senior Performance and Reporting Officer

Job Description

Department: Planning, Monitoring, and Evaluation

Location: Addis Ababa (Head Office)

No. Required: 1

Reports To: Manager, Planning, Monitoring, and Evaluation

Employment Type: Full-time, Permanent

Salary: As per company scale

Job Summary

The Senior Performance and Reporting Officer owns NTPLC's performance management framework: setting standards and KPIs, measuring actual results against targets, explaining deviations, and recommending corrective action to management.

Key Duties and Responsibilities

• Develop, review, and maintain the corporate performance management framework, including KPIs, benchmarks, targets, and performance standards.
• Establish systems for tracking performance, monitoring progress, and giving timely feedback to all departments and branches.
• Collect, analyze, validate, and report organizational performance data in collaboration with division heads and team leaders.
• Measure actual performance against targets, identify gaps, and recommend corrective actions for deviations.
• Support annual indicator reviews, target setting, and the design of reliable data-collection methods.
• Ensure the quality, accuracy, and integrity of performance data through data-quality reviews and audits.
• Integrate KPIs, competencies, and corporate values into the employee performance appraisal (BSC) system.
• Design and deliver performance management training, coaching, and capacity-building for staff and managers.
• Prepare monthly, quarterly, and annual performance reports, dashboards, presentations, and strategic-planning inputs.
• Track transport-specific indicators such as fleet utilization, turnaround time, safety, operational efficiency, and customer service.

• MA/MSc or MBA in Business Administration, Transport Planning, Statistics, Economics, Management, Development Studies, or a related field with a minimum of 4 years of relevant experience; OR
• BA/BSc in the same fields with a minimum of 6 years of relevant experience.
• At least 2 years of experience should be in performance management, M&E, strategic planning, or corporate reporting, preferably in transport, logistics, or a large commercial company.
• A training certificate in monitoring & evaluation, balanced scorecard, or performance management is required; IT/data analysis training is an advantage.

• Interested applicants who meet the requirements should apply within fifteen (15) consecutive working days from the date of this announcement.
• Applications are accepted online only, through the following link: https://shorturl.at/CNzQc
• Attach an application letter, an updated CV, and copies of educational credentials, work experience certificates, and relevant professional certificates as a single PDF file not exceeding 10 MB.
• Only shortlisted candidates will be contacted for written examination and/or interview.