Senior Sales Supervisor

Job Description

The Senior Sales Supervisor: is a key field-leadership role driving the on-ground expansion of merchant acceptance for EthSwitch's interoperable payment platforms across assigned territories, with a core focus on merchant enablement.

The position leads and supervises a field salesforce to drive merchant, corporate, and e-commerce adoption of EthSwitch's interoperable solutions  from adoption through activation to sustained usage  with particular emphasis on Request-to-Pay (RTP) and interoperable QR payments (ETHQR), alongside the National Payment Gateway (NPG), POS acceptance, Alias, bulk payments, and e-Mandate, all within EthSwitch's EthioPay Instant Payment System (IPS) ecosystem, in coordination with Participant Financial Institutions  banks, MFIs, and PSPs that hold the merchant acquiring relationship.

Key Duties & Responsibilities

The Senior Sales Supervisor shall:

• Lead, organize, and supervise the territory-based field salesforce to deliver merchant enablement, activation, and usage targets.

• Translate the enablement and transaction-volume targets into clear daily and weekly field action plans, including territory, merchant, and individual targets.

• Drive the field team to identify, engage, and enable merchants, corporates, and e-commerce businesses to adopt EthSwitch’s interoperable payment solutions, particularly ETHQR and RTP.

• Ensure field enablement translates into sustained merchant usage and transaction growth, and monitor performance at individual, team, and territory levels.

• Conduct regular field visits, accompaniment, spot checks, and team reviews to monitor field activity, enablement quality, and compliance with approved standards.

• Coach, motivate, and performance-manage field staff, identifying performance gaps and implementing timely corrective actions.

• Identify and resolve field-level enablement barriers, including documentation, technical, device, and merchant adoption issues, and escalate systemic issues to the Business Development Manager.

• Maintain accurate merchant pipeline and field activity records, and prepare regular performance reports covering enablement, activation, usage, and transaction growth.

• Coordinate with relevant internal teams, including Operations and Product and Marketing to address technical, operational, and merchant support requirements.

• Support merchant education, awareness campaigns, and local market activation initiatives to strengthen adoption and usage of EthSwitch’s payment solutions.

• Identify field capability gaps and coordinate relevant training and product orientation for the salesforce on EthSwitch’s merchant payment solutions and enablement processes.

Job Requirements

Education:

• Bachelor's degree in Business Administration, Management, Marketing or a related field.

• Master's degree is an advantage.

Experience:

• Minimum 5 years’ experience in sales or field operations, including 2 years in a supervisory role.

• Experience managing a large, geographically distributed field or merchant-facing team is preferred.

• Experience in payments, banking, fintech, or telecom is an advantage.

• Proven ability to drive merchant enablement, activation, usage, and transaction growth.

• Good knowledge of Ethiopia’s merchant and financial ecosystem.

Key skills and competencies:

• Strong field leadership and team supervision skills.

• Good understanding of merchant enablement, activation, and payment acceptance.

• Strong communication skills in Amharic and English.

• Results-oriented, with the ability to manage daily and weekly targets.

• Strong problem-solving and field execution skills.

Skill

• Field Salesforce Management

• Strong Communication and Presentation Skills

• Professionalism and Positive Attitudes

 Terms of Employment

• For definite period of one years

External Vacancy No. EVA/015/26

How To Apply

Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.

*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.

*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.