Job Opportunity: Reception position available at Addis Finder Trading Plc in Addis Ababa. Customer Service jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

Job Summary 

Responsible for managing inquiries, coordinating appointments, assisting with sales-related tasks, and ensuring a positive in person experience for all guests visiting sales offices.

• Welcome and greet clients, prospects, and visitors with a warm and friendly demeanor.
• Answer incoming calls promptly and direct them to the appropriate sales representatives or departments.
• Schedule, confirm, and manage appointments for the sales team and clients.
• Coordinate meeting room reservations and arrange necessary resources for client meetings.
• Respond to client inquiries and provide information about our products, services, and sales processes.
• Assist clients with filling out forms, completing paperwork, and answering general sales-related questions.
• Assist the sales team with administrative tasks, including data entry, preparing sales documents, and managing client databases.
• Update sales reports and support sales tracking efforts.
• Handle incoming leads from various sources and direct them to the appropriate sales representatives.
• Record and update lead information in the CRM system.
• Assist in follow-up activities with clients, ensuring their needs are met and inquiries are addressed promptly.
• Gather feedback from clients and provide insights to the sales team.
• Provide outstanding customer service, ensuring a positive and memorable experience for clients and visitors.
• Address client concerns or escalate them to the appropriate sales manager when necessary.
• Coordinate with the sales team and other departments to ensure seamless operations and effective communication.
• Assist in organizing sales events and activities.
• Provide general administrative support to the sales office, including managing office supplies and filing

• High school diploma or equivalent.
• Additional education or certifications in customer service area is a plus.
• 2yearsofexperience in a customer service or sales support environment.
• Excellent verbal and written communication skills.
• Friendly and professional demeanor with strong interpersonal skills.
• Proficiency in using office equipment, including phone systems and computers.
• Knowledge of customer relationship management (CRM) systems is beneficial.
• Strong organizational and multitasking abilities.
• Ability to handle a high volume of calls and visitors while maintaining composure.
• Problem-solving skills and the ability to think on your feet.
• Flexibility to work in a fast-paced sales environment and adapt to changing priorities.
• Positive attitude and a customer-focused approach to work.

Desired Personal Attributes

• Team work spirit
• Communication and Interpersonal Skills
• Maturity and Professional Attitude
• Initiative and Motivation

How To Apply

Interested Candidates who fulfil the minimum requirement can fill and submit their application using the following form:

https://erp.solveaddis.dev/jobs/addis_finder_trading/reception