Job Opportunity: Head – Café Operations position available at Moyee coffee Rosting plc in Addis Ababa. Hotel and Hospitality jobs in Ethiopia are in high demand. Apply now through GeezJobs - Ethiopia's leading job portal.

About Moyee Coffee:
Moyee Coffee Roasting Plc is the first multinational coffee roasting company based in Ethiopia and a pioneer in FairChain coffee. As a fully integrated company—from crop to cup—we handle everything from growing to roasting coffee locally. We export premium roasted coffee to international markets and supply top-tier hotels and leading supermarkets across Ethiopia.

Purpose of the Role

To support and coordinate daily café operations across assigned outlets, ensure service quality and operational efficiency, and act on behalf of the Café Manager when required.

Key Responsibilities (Main)

•             Assist in managing day-to-day café operations

•             Ensure consistent service quality and operational standards

•             Support staff supervision, training, and performance management

•             Contribute to sales growth and cost control

Detailed Responsibilities

Café Operations

•             Supervise daily café activities and shift operations

•             Ensure compliance with service, hygiene, and food safety standards

•             Monitor product quality, presentation, and customer experience

•             Support implementation of SOPs across café operations

People & Shift Management

•             Assist in staff scheduling, attendance, and discipline

•             Support training and coaching of café staff

•             Promote teamwork and service excellence culture

Sales & Cost Control

•             Support sales targets and promotional activities

•             Monitor inventory levels, wastage, and stock usage

•             Assist in controlling operational and labor costs

Customer Service & Reporting

•             Handle customer feedback and service recovery

•             Prepare daily and weekly operational reports

•             Coordinate with procurement, maintenance, and support teams

Qualification & Experience Requirements

•             Bachelor’s degree in hospitality, Business Administration, Management, or related field

•             Minimum 5 years experience in café or restaurant operations 3+ years in a managerial role

•             Strong knowledge of food & beverage service

•             Leadership, communication, and problem-solving skills

•             Willingness to work shifts, weekends, and holidays

•             Experience in coffee business is a strong advantage

Key Competencies

•             Customer-focused and service-oriented

•             Team leadership and coordination skills

•             Attention to detail and operational discipline

•             Ability to work under pressure

How To Apply

Application Procedure

Review of applications will begin as soon as they are received and only complete applications will be considered. In the event that an outstanding applicant is identified early in the search process,

we reserve the right to appoint them before the deadline. For this reason, we encourage interested candidates to apply at the earliest possible time. Due to the high volume of applications, we regret that we will only be able to contact shortlisted candidates.

Application Instructions

Candidates are requested to submit their updated resume and cover letter to “recruitmentmoyeegroup@gmail.com”.
Please mention the job title “Head – Café Operations” in the subject line of the email.