Job Description
Company Background
Pagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically:-
The company would like to invite highly competent, motivated and qualified candidates to apply for the following positions:
Job Title: Junior Car Rent & Customer Relation Officer
Number of open posts: 1 (One)
Salary: Negotiable and Attractive
Place of Work: Addis Ababa
Employment type: Full time after the successful completion of probation period.
Sex: - Female
Responsibilities:
Car Rental officer Job Description
A car rental agent is responsible for assisting customers with their car rental needs. This includes providing information about the types of vehicles available, the terms of rental agreements, and ensuring a smooth rental experience.
Agents typically work in rental offices at airports, dealerships, and other locations.
The position requires excellent communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.
Car Rental officer Duties and Responsibilities
Customer Assistance
Greet customers upon arrival and provide information about the rental process.
Answer questions regarding vehicle options, pricing, and rental agreements.
Provide recommendations based on customer needs and preferences.
Rental Transactions
Process rentals and returns using rental management software.
Prepare rental agreements, and ensure that all necessary paperwork is completed accurately.
Handle payments and any related financial transactions.
Vehicle Management
Conduct vehicle inspections before and after rentals to assess any damages.
Ensure that the fleet of vehicles is well-maintained and cleaned.
Keep track of vehicle availability and inventory management.
Problem Resolution
Address customer complaints and concerns in a professional manner.
Assist customers with roadside assistance or issues related to the rented vehicle.
Work with management to resolve any operational issues that may arise.
Sales and Promotions
Promote additional services offered by the rental company, such as insurance or GPS rentals.
Upsell to customers based on their rental needs, improving overall sales performance.
Working on acquiring additional corporate clients, car suppliers and maintaining existing clients.
Record Keeping
Maintain accurate records of all customer transactions.
Generate reports regarding rental activities and financial transactions as required.
Ensure compliance with company policies and regulatory requirements.
Car Rental officer Skills and Qualifications
To succeed as a car rental agent, individuals should possess the following skills and qualifications:
Communication Skills: Strong verbal communication skills are essential for interacting with customers effectively.
Customer Service Orientation: A friendly and helpful attitude is critical for ensuring customer satisfaction.
Attention to Detail: Accuracy in handling paperwork and transactions is vital to the rental process.
Technical Proficiency: Familiarity with rental management software and point of sale (POS) systems is beneficial.
Problem Solving Skills: The ability to address customer issues and operational challenges promptly
Job Requirements
Minimum BA degree in Business filed like Marketing Management or Accounting and Finance or related fields.
Minimum of 0-1 years’ work experience in car rent or transport Service or related Management. Preferably in-service giving sector.
Excellent communication and collaboration skill are mandatory.
How To Apply
Interested applicants fulfilling the above requirements are invited to submit their written application and CVs with photocopies of non-returnable supporting credentials up to August 19, 2026 to the following email or physical address:
Email hr@pagumen.com
22 Haile Gebreselassie Street Comet Building 1st floor office No 107 ; Next to Axum Hotel
Tel: 0116 686062 or 0930794444
Addis Ababa
Learn about us: www.pagumen.com
Don't miss this opportunity to join our dynamic and innovative team!
