Operations Manager

Job Description

Organization: Dil SACCO

Location: Addis Ababa

Employment Type: Full-Time

Reports To: Chief Executive Officer

Number Required: 1

Job summary

The successful candidate will coordinate branch operations and operational departments, monitor service quality and performance, strengthen operational processes, and ensure that policies and procedures are properly implemented.

Key Responsibilities

• Lead and coordinate the day-to-day operations of the Dil SACCO.
• Supervise and support Branch Managers and operational teams.
• Monitor branch performance against approved operational and business targets.
• Coordinate loan processing, disbursement, monitoring, and recovery activities.
• Monitor savings mobilization and membership growth in coordination with the relevant departments.
• Ensure efficient and timely member service across all branches.
• Monitor operational KPIs and prepare regular performance reports for the CEO.
• Ensure proper implementation of approved policies, procedures, and SOPs.
• Identify operational gaps and recommend improvements to management.
• Coordinate with Finance, IT, HR & Administration, Risk/Internal Audit, and Marketing to ensure smooth operations.
• Monitor the effective use of the core banking system and other operational systems.
• Ensure proper documentation, records management, and operational controls.
• Monitor branch cash and transaction processes in coordination with Finance and Treasury.
• Ensure customer/member complaints are properly handled and resolved.
• Support new branch establishment and operational readiness.
• Coordinate staff training related to operational procedures and service standards.
• Identify operational risks and ensure appropriate corrective actions are taken.
• Support management in developing annual operational plans and budgets.
• Ensure compliance with Dil SACCO policies, applicable laws, regulations, and directives.
• Coordinate implementation of internal and external audit recommendations related to operations.
• Perform other duties assigned by the CEO.

Qualifications

Education:

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Economics, Cooperative Management, Banking & Finance, or a related field.
• Master's degree is an advantage.

Experience:

• Minimum 5 years of relevant experience in SACCOs, banks, microfinance institutions, or other financial institutions.
• At least 2 years of supervisory or managerial experience.
• Strong experience in branch operations and financial-service delivery is highly preferred.
• Experience with core banking systems and digital financial services is an advantage.

Required Competencies

• Strong leadership and people-management skills
• Excellent operational planning and coordination
• Strong understanding of SACCO/financial institution operations
• Excellent analytical and problem-solving skills
• Strong knowledge of loan and savings operations
• Good understanding of internal controls and operational risk
• Excellent communication and reporting skills
• Strong customer/member-service orientation
• Ability to manage multiple branches and priorities
• Proficiency in Microsoft Office and relevant financial systems
• High level of integrity, accountability, and profesionnalism

Apply via email; dilsaccoshr@gmail.com